Guide to renting

Each occupier (18 years and over) must complete an online application so that references can be obtained; we use a third party referencing agency.

Each occupier may be asked to provide copies of their latest 3 months’ bank statements showing income received and (if applicable) existing rent payments going out.

Each occupier must provide photo ID and proof of address such as utility bill, council tax bill, UK driving licence, mortgage statement (there are certain documents we cannot accept such as provisional driving licence, mobile phone bills, credit card statements).

Each occupier must attend our office in person with each of their original acceptable documents to show they are allowed to live in the UK; copies of the documents will be certified by us and held on file. Acceptable documents for Right to Rent checks are published by the Home Office; more information about Right to Rent checks can be found at www.gov.uk/rightorentchecks.

Someone from our head office lettings team will contact you to introduce themselves; they will re-confirm the details of your tenancy application (subject to contract) and will update you on the progress of your references. In some instances, to avoid a delay in the start of your tenancy, we may ask you to assist in chasing your employer or landlord for a reference.

You will be sent the tenancy agreement (subject to contract). It is important that you carefully review the content of this contract and that all parties sign where indicated. The agreement must be returned to us as quickly as possible to avoid delay in the start of your tenancy.

When we have received a satisfactory reference report for each tenant and this report is approved by the landlord; you will be asked to pay all move-in monies (in cleared funds) at least 2 working days prior to the tenancy start date.

Once these steps have been completed, we will arrange a check-in time and make an appointment for you to collect the keys from our office. We would suggest you do not book your removal van until your references have been accepted by the landlord and you have a confirmed move-in time.

It is a legal requirement for all Letting Agents to be part of a government-approved Client Money Protection Scheme. This safeguards all monies provided to us during our business transactions. We are part of the UKALA Client Money Protection Scheme to offer peace of mind to all tenants and landlords. Certificates relating to this scheme can be found by clicking here.